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Tina A

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Review of the Lloyds Bank, Home insurance:

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Appalling service from day one!

Absolutely appalling service from the get go, from rude staff to claims consultants that call you a liar and tell you that incidents did not happen. To ignoring reports of damage, health hazards and then be left for months before anyone makes a visit. Incompetent and inept staff and contractors damaging home. Causing disruption and disarray for 8 months with no end in sight. When you make a complaint it goes to claims consultant. When they are part of complaint. No resolution whatsoever, still going on with no reason given for delay, poor workmanship, damage to home. Where are the managers? This company needs exposing. Reviewed on: 27th October 2025

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