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Chrisbaz

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Review of the John Lewis, Partnership Card:

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A third rate financial service

The OTP system for verifying cards has never worked properly for me: today was the latest occurrence. Earlier this year I put in a compliant. The response was:"I’ve checked all the details of your complaint carefully and, taking all the relevant factors into account, I’ve decided to uphold your complaint. "I understand you may feel disappointed that I am not upholding your complaint, so I’ve provided details about how I came to this decision…” So the complaint was apparently upheld and I’m supposed to be disappointed! The service under NEWDAY is third rate. Reviewed on: 3rd November 2025

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