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Ands H

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Review of the John Lewis, Partnership Card:

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Issues encountered with NewDays new payment instruction

Like another review, I've encountered issues with NewDay's new account information and not being updated to banks. Had a heated discussion with a representative of their complaints department, who informed me that 'some' banks had updated there lists. Some.... is not 100%. Eventually First Direct managed to send a test payment successfully, but it should not have been such a convoluted manner. I should have been able to set NewDay as a new bill, and not encountered all these issues. Newday just blamed First Direct, but was unable to provide any information for me to challenge First Direct with. Having never missed a payment with John Lewis, I will be applying for a different credit card. I have complete confidence in First Direct, zero confidence in Newday, which is giving John Lewis Partnership a bad reputation. Reviewed on: 3rd November 2025

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