RossM's community profile page - Smart Money People

Write a review

Go to business site

Viewing profile for,

RossM

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Admiral, Travel insurance:

View on product page

AVOID! Horrendous company to deal with.

This company is absolutely dreadful to deal with. I hold a Platinum travel insurance policy with Admiral and perhaps naively, thought this would provide an enhanced level of service - I was wrong. I submitted a legitimate claim for lost luggage 6 weeks ago and Admiral keep coming back asking for the same documentation over and over again, in a repetitious, unreasonable and ignorant manner. The claim is not ‘high value’. Clearly this is a tactic to purposefully delay paying out claims which, in my opinion, could be a breach of contract. It’s basically just a game to them. Admiral change the goalposts at every available opportunity, will mislead you through the claims process and make it incredibly difficult to process your claim. I have raised internal complaints which remain open but can see this ending up with the FCA as Admiral is simply incompetent. I intend to bring a claim against Admiral through the small claims courts, once internal processes have concluded. Please avoid this company: my experience has been terrible and having read other reviews, it appears other customers have had very similar experiences. If you do have an outstanding claim and Admiral is applying these underhanded, unethical and purposeful tactics, don’t give up and keep pursuing the claim! Reviewed on: 4th November 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.