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andrew gawrysiak

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Review of the Hinckley & Rugby Building Society, Savings:

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Staff and products

It is always a pleasure to visit the building society as the staff are always very friendly and extremely helpful. They are very knowledgeable of their products and very willing to help you to make your decision. They always go the extra mile to help. The branch in the town centre is very important to me as I don't like the internet for transactions. I find the products on offer are very competitive and accessible in branch not on internet. I would like to point out the opening times should be longer into the afternoon. Closing at 2pm is inconvenient for working people and myself forcing me to use the Coventry build society for some transactions as they close much later. Reviewed on: 15th November 2025

Reply from Hinckley & Rugby Building Society Hi Andrew. Thank you so much for your thoughtful and detailed feedback. It’s wonderful to hear that you consistently enjoy your visits and that our team’s friendliness, product knowledge, and willingness to go the extra mile make a positive difference for you. We’re especially glad that having a branch in the town centre is valuable to you and that you find our in-branch products competitive and accessible. We also really appreciate you sharing your comments about our opening hours. We understand how important convenient access is, especially for customers who prefer to carry out their transactions in person. Your feedback is extremely helpful, and we will make sure it’s passed on to the relevant people. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

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