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Marlena K

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Review of the Allianz, Car insurance:

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Allianz is probably the worst company i have ever de...

Allianz is probably the worst company i have ever dealt with from all companies and not just insurance, almost every agent has been rude with an aggressive tone, started from a non fault claim for me which ended up in a case that voided my insurance due to modifications on the car i wasn't aware off, i had evidence to show i bought the car that way but still got voided in a middle of a claim where my car was a total loss and written off and again not my fault, was left alone by them and on top of that they said they will not refund me the full years premium due to this. Got paid for the car but wasn't even to cover full finance so i am still repaying the finance. have Raised a complaint with the insurance which resulted in at least having a refund of the premium being agreed but still left with a voided insurance, it has been 4 weeks, i am still waiting for the refund and if i do not call to query i would not have known that i need to wait for my claim to be closed as they are recovering still costs (bare in mind my insurance was voided weeks ago and i thought my claim was already closed) received an email to say they have now recovered the costs and my claim is closed, called the next day to query if the refund has now been processed, turned out my claim is still open and they do not know why i received an email stating is closed, sent them the email to confirm who sent it etc. overall there is a lot more misinformation i was given throughout this whole process but the number one thing is, agents have not been helpful and knowing my circumstances of also vulnerability and the stress they have already caused, they were further unhelpful, cold and unsympathetic. Very unhappy with their service and highly do not recommend them at all. Apparently the refund is now on the way but would not be surprised if something else goes wrong again. The whole process was a mess from the beginning with no one knowing what they are doing and misinforming. Still have one complaint outstanding due to email received incorrectly given me false information. Reviewed on: 19th November 2025

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