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Margaret N

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Review of the Geoffrey Insurance, Car insurance:

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Called them on the 20th of September to cancel my i...

Called them on the 20th of September to cancel my insurance, they did not cancel it on their end. Then they kept on sending me letters and calls to pay cancellation fee of £60.00 and £44.12 for late payment as they did not cancel the insurance in September when I asked them to. Called them 5 times and each time I get a different response , from someone saying I did not need to make any payment , to someone saying to pay only £60.00. Then I got letters to say to pay £60 cancellation fee and £44.12 for late payment for October when I had cancelled my insurance since September. The even asked me to send my new insurance policy to them by email to prove that I have another insurance which I did.The customer service was very poor as I get a different information every time I called and there was no log of the previous communication so I had to keep repeating and explaining myself all over again which was so frustrating and a waste of my time. I would not recommend them to anyone. Reviewed on: 24th November 2025

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