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Edith J

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Review of the Hinckley & Rugby Building Society, Savings:

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First class service from Neil and the team!

I went into the branch to sort out some matters and was looked after by Neil, one of the team behind the counter. He, along with the others present that day, could not have been more helpful. They were very understanding of what I wanted to do and explained everything in very clear detail. I could not have wished for service any better. It is so reassuring to know that there is such wonderful customer service to be found these days. Thank you Neil and all of the team. I will look forward to my next visit. Reviewed on: 25th November 2025

Reply from Hinckley & Rugby Building Society Hi Edith. Thank you for your wonderful feedback. It is wonderful to hear that Neil and the rest of the team provided such helpful, understanding, and clear support during your visit. It’s fantastic to know that you felt well looked after and reassured by the level of service you received. We’ll be sure to pass on your kind words to Neil and the team. We look forward to welcoming you back to the branch on your next visit. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

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