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Nicola W

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Review of the Saffron Building Society, Savings:

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Charlotte gave amazing customer service

I needed to unlock my account and reset my password. There was a queue but I was number 1 it in. Charlotte answered my call and stayed on with me until I had managed to log on, making sure I was able to complete the action for the Charity finances. Was a delightful call, friendly and informative. Thank you. Reviewed on: 27th November 2025

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