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Review of the Loughborough Building Society, Savings:

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Talk to Alison. She knows her subject!

Alison took my call this morning. Thank you for employing such a good knowledgeable communicator. She was clear, concise and handled my rather confused explanation of what I wanted with patience, skill and good humour. To be honest she restored my confidence with telephone banking. Recent dealings with other and larger financial organisations has been immensely unsatisfactory and left me feeling very uncomfortable. As I wrote at the outset Alisons clear diction and ability to rapidly grapple with the nature of my enquiry was both pleasing and reassuring. Full marks to her and your training team. Reviewed on: 2nd December 2025

Reply from Loughborough Building Society Thank you for your feedback – we’re pleased to hear that your experience was clear, efficient, and reassuring, and we appreciate you taking the time to share this with us. Response date: 9th December 2025

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