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Jen H

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Review of the Bath Building Society, Mortgages:

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Retirement mortgage with exceptional service

Bath Building Society (Tim and the team) provided exceptional service from start to finish. The team was professional, knowledgeable, and genuinely supportive, with a personal touch far superior to anywhere else (we went to other building societies and brokers). The key differences were we weren’t passed from pillar to post, endlessly repeating ourselves to different people filling in forms without context and more importantly treated with respect and listened to. The Retirement Mortgage itself perfectly met our needs too, which is flexible, reliable with longevity, and unlike anything we found elsewhere. It truly feels like a well-kept secret. On top of that, they worked to our timelines, which was a fantastic bonus. Definitely a 5 star service - thank you! Reviewed on: 4th December 2025

Reply from Bath Building Society Thank you for for taking the time to leave a review and your kind words. I am so pleased that Tim and the team were able to offer the 5 star service and that the retirement mortgage perfectly meets your needs. Your comments will be passed to the team who will be very pleased. Ian Birch Senior mortgage advisor. Response date: 5th December 2025

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