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Paul M

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Review of the Admiral, Car insurance:

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Dire service, disgusting treatment, delays and games...

Dire service, disgusting treatment, delays and games after purchasing Platinum (highest possible) policy with Admiral Insurance. I was hit while going round a roundabout on 7th December. The other driver admitted fault and liability at the scene and I submitted HD dashcam footage that was clear on the 8th. As I have an Audi (under warranty) and did not go with their preferred garage for repairs as I would lose my warranty if I did this, I opted informed them I needed an Audi dealership (where I had purchased the car). I was told as I did not use their garage I would not get a replacement vehicle and that I can use Auxcilus a partner company, I opted out of this as it would have meant dealing with a company that has hostile T&Cs and will try to make money out of your claim that are in no way owned or linked legally to Admiral Insurance. I spent 10 days of my life with around 2 hours a day trying to get feedback from them, I was told initially their engineers would take 3 days tore view the quote I submitted from Audi garage on 8th Dec, after a call every day until today (18th Dec) I now receive the info they have agreed the quote which only happened as i quoted that they had broken FCA IDOCS standards and would involve the Obudsmann. If you want to spend hours of your life, massive amounts of frustration, being placated by call services members that apologies but blatantly dont care about you or your claim and also purposely delay and disrupt the claims process then go with Admiral Insurance. I have used them for the past few years but will never use them again. Was now offered £100 to close the official complaint. All the time I have been without a car and not able to do anything or prepare anything for Christmas. Their response, hire one yourself and see if you can reclaim the costs from the other persons insurer...not sure what services they are providing here but it not taking care of their insured on a premium level policy. Assuming old Admiral teams that were good have been bought out and replaced by something that is DIRE. Reviewed on: 18th December 2025

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