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Mike Turner

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Review of the Mansfield Building Society, Savings:

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Glacially slow service

You told us you were going to close our Trust account. We applied for a new account on 22 August. You sent us the new passbook on 2 December. Even allowing for the need to explain to us how to complete the relevant forms, this is disgracefully slow, isnt it? Reviewed on: 23rd December 2025

Reply from Mansfield Building Society Thanks for sharing your experience with us. We're sorry for the inconvenience caused by the time it took to resolve your query. We've since increased resource in this team, so we'll be much faster in future. Response date: 16th January 2026

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