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Review of the Hinckley & Rugby Building Society, Savings:

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Experience of opening a savings account

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Reviewed on: 8th January 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. I'm pleased to hear you received a friendly welcome and that our team took the time to clearly explain everything and listen to your views. I'm sorry for the frustration caused by the requirement for a physical bank statement. We appreciate you sharing your experience with us. Your comments will be passed on for review. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

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