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George P

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Review of the Family Building Society, Mortgages:

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I needed help in re-establishing my sign-on details...

I needed help in re-establishing my sign-on details with National Counties following a catastrophic loss of data on my laptop. This could only be done at speed, by phoning. Fortunately, with the help of Tracey Rogers I was able to recreate my full sign-on USER NAME and passwords. Despite my slow speed at getting through the necessary stages, with Tracy's very patient help and guidance I got the task completed. Thank you so much for this, Tracy. Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Tracey! Response date: 14th January 2026

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