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Nina L

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Review of the Vernon Building Society, Savings:

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I find the online system difficult to use and have b...

I find the online system difficult to use and have been locked out a couple of times. This makes accessing my money difficult. It then takes time to sort out which is frustrating. For example I sent a message online asking for help and explaining the problem, and was sent a message back via online services which I couldn't access, due to being locked out of the account. I have now had to send another message via other means for assistance Reviewed on: 14th January 2026

Reply from Vernon Building Society Thank you for your feedback. We're sorry that your experience didn't go the way you had hoped. Feedback like this helps us to improve, which we continually look to do. Response date: 2nd February 2026

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