Vishal Rodrigues's community profile page

Write a review

Go to business site

Viewing profile for,

Vishal Rodrigues

Total reviews written

Helpful marks given to their reviews

480

Times reviews seen

All reviews (10)

Review of the Marshmallow, Car insurance:

View on product page

2 months and my car still isn’t fixed.

2 months and my car still isn’t fixed. This has been the worst experience. And not just to me. look at all the other reviews, absolutely horrible. The staff, and admin staff, the recoveries, the complaints handlers slow, and unresponsive. They are takkkg over 8 weeks to respond to a complaint. Crazy! Reviewed on: 28th January 2026

Review of the Marshmallow, Car insurance:

View on product page

So to continue: the 3rd party has denied liability o...

So to continue: the 3rd party has denied liability on the 7th of jan but these guys haven’t told me yet abt the update. There is a witness and statement I gave. But they called me after over a month and that is when I had to explain abt the witness AGAIN btw. So the kind gentleman from recoveries then took the number and said he would make contact. And today is 24th. Over 2 whole months gone and the car isn’t still fixed. They delay delay and delay. How terribly slow. Terrible service trust me other insurances are so much better. Avoid! To be continued.. Reviewed on: 24th January 2026

Review of the Marshmallow, Car insurance:

View on product page

Pay a bit more and go elsewhere.

Pay a bit more and go elsewhere. When it comes to actual support the cheaper insurance like Marshmallow will give you a headache. I bought the ‘premium’ one so to speak. Now I have give the 3rd party details on 10th of Dec 25. The recovery team called me couple of days later asking for clarity on the 3rd party and a few other details, and said that they would drop them an email and go from there. Come 22nd Jan 26 there was a call from the recovery team on 25th asking for the number of the 3rd party which I already set via chat as well on the 10th ‘25. So which means from then to now nothing has been done this is what I mean by avoid this company. To make matters worse I called the 3rd party insurance myself on 22nd Jan 26 to find out for myself they confirmed nothing was raised or reported. Honestly marshmallow poor service very bad!!!! Appalling! AVOID! The 3rd party insurance was really good btw, starts with the letter A go there not marshmallow. So they expected me to pay excess, lose my NCD, cat my car, etc etc and not even attempt to recover from 3rd party which they said they would do in 2025. My car still isn’t fixed. They assigned me to Accidnent repair network Hampton: there again bunch of jokers working there. The insurance asked them to recover my car but they cal me saying they wouldn’t because they didn’t want to pay for it. Get that! It’s not up to you buddy, your job is to fix my car and do as the head office tell u. But yeah u want to increase your profit I guess. Stingy. Asked for clarification on works they say to me you’ll have to get your car in and it will be inspected and then estimated and then planned. I sent pictures over month ago so it could be rough estimated but still no corporation when I lost it and complained then they said to me that it was already ready we are waiting for the vehicle to come in.. they also said that the estimate was ready long back via the pictures I had sent over so they ordered the parts in advance so why not share the estimate with me then? Just to remind u I am the policy holder you’ll should have been more transparent and not try to be cheeky. This was the start but the experience so terrible I cancelled that garage and went else where now they are saying I need to pay £250 on top of excess if I go outside their network, I mean really? It’s for admin and stuff on a car they have already estimated yeah. They forced me to find my own garage and now they want to charge me which I will not pay. Why should I!. I understand their whole game now, and why they do what they do and it’s frustrating. Pay a bit more and go to a reputed company. Companies like Marshmallow are cheaper and cheaper means ‘……..’ if u know u know. GO ELSEWHERE! Stay tuned for more….. . Reviewed on: 23rd January 2026

Review of the Marshmallow, Car insurance:

View on product page

AVOID AVOID AVOID!

AVOID AVOID AVOID! I will share my entire experience with email proofs here. But in the mean time avoid avoid avoid! Pay little extra, go else where. Reviewed on: 18th January 2026

Review of the Marshmallow, Car insurance:

View on product page

AVOID! The worst!

I signed up for Marshmallow thinking it would be easy and reliable. Big mistake. They have no phone line, only an online chat that either ignores you or lies outright. Every time I tried to resolve an issue, it felt like arguing with a dictator — slow, rude, and completely unhelpful. Their policies may be cheap, but the stress and frustration you’ll go through aren’t worth it. Do not use Marshmallow unless you enjoy wasting hours being ignored and lied to. There’s lots more but they suck.!! Reviewed on: 16th January 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.