New Customer's community profile page

Write a review

Go to business site

Viewing profile for,

New Customer

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Hinckley & Rugby Building Society, Savings:

View on product page

New Customer - Opening a Savings Bonds

After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before, the advice, customer service was excellent; personal care tailored to my needs. I opened a savings bond and the efficiency and after care advice was sound and wise. I liked the personal, in-branch contact and friendliness of all the staff when it's now lost to on-line transactions. I needed to discuss options of what to do with my money following a family bereavement and appreciated their kindness and compassion. Reviewed on: 18th January 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you found our fixed rate bond competitive and that the advice and customer service you received were tailored to your needs. We’re especially pleased that you valued the personal, in-branch service and the friendliness of our team. Providing thoughtful, face-to-face support is something we pride ourselves on, particularly at important moments. We’re very sorry for your loss and appreciate you trusting us during such a difficult time. Your kind words about the care, kindness and compassion shown by our staff will be shared with the team. Thank you again for choosing Hinckley & Rugby, and for your generous feedback. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.