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Review of the Mansfield Building Society, Savings:

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A serious design fault with comparison sites...

There is a serious design fault with comparison sites where the consumer is encouraged to leave feedback shortly after buying a product or a service. It’s impossible for them to comment on long term durability or quality which is important. Inevitably, leaving a one, two or three star rating is then the consumers only option unless they choose to give no star rating at all. Otherwise the star rating is misleading. This situation is very unsatisfactory. Reviewed on: 20th January 2026

Reply from Mansfield Building Society Thank you for taking the time to leave a review. We ask customers for feedback at both account opening and closure as these tend to be key moments where customers interact most with our service, helping us gather meaningful insights to improve. As you’ve noted, leaving a review is entirely optional and simply an invitation rather than a requirement. We hope your account continues to meet your needs and that, over time, you’ll have positive experiences you may wish to share to help others considering a new savings provider. In the meantime, a member of our team will be in touch to see if there’s anything we can do to support you. Response date: 21st January 2026

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