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Review of the Family Building Society, Mortgages:

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My initial telephone call for a mortgage

My initial telephone call with your employee Alice Bennett was excellent - very knowledgeable, polite and helpful in every way to take my mortgage enquiry further. As an employer, I would be very pleased if all my staff dealt with our enquiries in the same manner Reviewed on: 3rd February 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Alice! Response date: 10th February 2026

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