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Elizabeth

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Review of the Saffron Building Society, Savings:

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Advice and assistance received via telephone call

I had held an obsolete savings account and wanted to transfer to a fixed cash ISA. Before contacting SBS I set up an ISA but could not see how to make the transfer of the balance of my existing account to the new account. I telephoned your representative who was able to give me excellent advice and make the necessary arrangements to enable the transfer to take place. The following day I went into the SBS app and the whole process had taken place. I was extremely pleased with the help I received. The lady I spoke to is a superb representative of your organisation. Many thanks Reviewed on: 5th February 2026

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