CharlotteEmma's reviews - Smart Money People

Constantly Working to Improve Themselves

5

I have been banking with Mozo for about 5 years now and I am constantly impressed with the new features that are being rolled out. Having recently had a fraudulent purchase made using my account, Monzo support were so quick with helping me that the money was back in my account within two hours and my replacement card arrived the following day. I can’t see myself ever switching to a different bank. Reviewed on: 12th March 2023

Excellent Service

5

I wanted to consolidate my credit card payments into one manageable monthly loan and Zopa allowed me to do this quickly and easily and the money was in my account within a few hours. Now I just have one monthly payment and one place to log in to manage my loan, making my life so much easier! Reviewed on: 22nd February 2023

Brilliant Bank for Budgeting

5

Since switching to Monzo, I have been much more on top of where my money is going each month as well as being able to save by using a combination of pots and IFTTT. Would recommend to anyone and everyone! Reviewed on: 6th November 2019

Brilliant Account and Innovations

5

The concept behind this current account is brilliant. The pot system allows me to see how close I am to my savings goals and keeps the money separate but is still accessible in case of emergencies. Would highly recommend to anyone. Reviewed on: 18th November 2018

Good Offers

4

Good offers for interest free periods sent through regularly. Only issue being that I was given a new club card number and didn't realise so my points weren't going to the account I checked. Customer service are very quick and helpful to sort out any issues including fraud attempts. Reviewed on: 7th February 2017

Quick, Easy and Good Value for Money

5

Very quick and easy to set up over the phone without ever having to take time off work to go into a branch. The advisors were very helpful and talked me through the whole process. As I am a new limited company, I get my first year of banking free which is great! Reviewed on: 2nd January 2017

Great Card with Great Deals

5

I've had my Barclaycard for years now and have been send regular 0% interest offers on purchases and money transfers, all of which last 6 months to a year which makes it great value for money for large purchases. I would definitely recommend this card. The added contactless feature makes it quick and easy to use when out and about and in a hurry. Reviewed on: 27th January 2016

Breached Data Protection and can't change direct debit date

1

I initially took out sick pay insurance through LV in March through TopCashBack but the cash back did not track. I opened a claim through the TopCashBack website and waited for this to be resolved. While waiting for this, a much more serious incident happened where they changed my direct debit details without my permission as someone else with a similar name to mine wished to change theirs and their customer service advisor changed mine instead! I contacted them as this is illegal and breaches DPA and it took multiple emails for them to admit what happened and to rectify it. Now, several months on from this, I have chased the missing cashback and this has finally been paid. However, I rang to change the date my direct debit was taken from my account as my pay date was changing and they won't allow this to be done as 'their systems don't allow for any date changes to me made.' I find this ridiculous and have now cancelled my policy with immediate effect. Reviewed on: 10th August 2015

Remortgaged to a new fixed rate in 5 minutes and saved £70 a month!

5

I have now had a Halifax mortgage for 18 months and my fixed rate deal was ending. I looked at the offers on the website and when I entered my mortgage number, was given 2 deals to choose from - a 2 year fixed rate or a 4 year fixed rate. I selected the one that I wanted and was given a reference number to log in to check the progress of my switch. The next day, I received an email from Halifax to say it had all been confirmed and I would receive confirmation documents in the post as well as online. I've saved £70 a month on my mortgage for 5 minutes of my time! Reviewed on: 10th August 2015