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Kay K

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Review of the Hinckley & Rugby Building Society, Savings:

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Neil was helpful, polite and patient.

Neil was helpful, polite and patient. He explained all my options to me in enough detail that I wasn't overwhelmed by all the information, but was able to make an informed decision as to the best accounts for my needs. Thank you Neil. Reviewed on: 13th February 2026

Reply from Hinckley & Rugby Building Society Hi Kat. Thank you for your feedback. We’re delighted to hear that Neil was helpful, polite, and patient, and that he provided clear guidance to help you make an informed decision about the best accounts for your needs. We’ll be sure to pass your kind comments on — they’ll be very much appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

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