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Georgian Nedelcu

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Review of the Acorn Insurance, Car insurance:

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I strongly advise drivers to carefully reconsider ch...

I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Insurance has been extremely disappointing, and the process appears unnecessarily prolonged. My claim was opened on 6 December 2025, and as of 13 February 2026, I have still not received a clear resolution or decision. From the very beginning, I provided all requested documentation, including the police report reference number, and fully cooperated with every request. All required support and information from my side were supplied promptly. Despite this, communication has been slow, updates have been limited, and progress on the claim seems stalled. The continued delays create the impression that the process is being extended rather than resolved efficiently, leaving customers under significant financial and personal stress after already dealing with vehicle theft. Insurance is meant to provide reassurance and timely support in difficult circumstances, but my experience has been the opposite. I hope the company improves its claims handling procedures so other customers do not face the same frustration and delays. Reviewed on: 13th February 2026

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