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Review of the Kroo, Current account:

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PLEASE AVOID KROO BANK AT YOUR PERIL

Thought that Kroo with its solid interest rates was a great online option but after banking with them a very short time they blocked my account questioning a very small transaction made to my own credit card. I have responded to a variety of questions to show the validity of the card and the transaction but it continues to be blocked for over 3 weeks with zero communication from the bank. Today they messaged me to say they are closing my account completely with no explanation and I can no longer access my funds. Again zero customer service in dealing with this appropriately and I have never encountered anything so ridiculous in my 40 years banking in the UK. Back to HSBC I go! I have since read online lots of the same complaints about frozen and closed accounts for up to 3 month period so clearly big issues with their systems and staff which none of the big banks have. Reviewed on: 15th February 2026

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