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Emma

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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent

Neil was extremely helpful. He telephoned to remind us about a change to my child's account. We went into the Rugby branch to make the necessary updates, where Neil explained everything very clearly and took time to make sure all the information was correct. We really value the personal service that Hinckley and Rugby offers. Thank you! Reviewed on: 16th February 2026

Reply from Hinckley & Rugby Building Society Hi Emma. Thank you for your kind feedback. We’re delighted to hear that Neil was helpful, clear, and thorough in assisting with your child’s account, and that you value the personal service we provide at Hinckley and Rugby. We’ll be sure to pass your comments on — they’ll be greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

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