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Rose Bird

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Review of the Hinckley & Rugby Building Society, Savings:

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Felt I was being asked to provide a letter from the...

Felt I was being asked to provide a letter from the joint account holder without the need to do so. How would you support my Mum further than I can. Home visits? I don’t think so, also asking for a call from my Mum when I had already explained the situation Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Rose. Thank you for your feedback. I believe Neil has reached out to you since your conversation however if we can assist you any further please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

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