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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent customer service

It is refreshing to speak with a customer service agent who understands the request, advices and provide clarity for a chosen product. Excellent customer service with a smile... Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Birgitt. Thank you so much for taking the time to share your feedback. We’re delighted to hear that you found our team member knowledgeable and clear in their advice, and that they were able to support you in choosing the right product. Providing helpful, straightforward guidance with a friendly approach is exactly the standard we aim for. Your kind words mean a great deal to us, and we’ll be sure to pass your feedback on to the colleague involved. We look forward to supporting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

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