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Review of the Halifax, Fixed Rate Mortgage:

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They messed up changing the amount of an overpayment.

I'd rang up to increase my overpayments to an extra £116, but they only increased it by £16. Either the advisor misheard, or it was a typing mistake. I didn't find out until the direct debit went through, necessitating another call to Halifax to sort it out. Reviewed on: 15th August 2015

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