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Review of the Saffron Building Society, Savings:

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Customer Service Above and Beyond

I needed to get information how to support my daughter who has autism, to access her account now she has turned 18. Nicola went above and beyond to help me. She was patient, listened to me, had empathy. It was such a breath of fresh air to talk to someone who understood the challenges of trying to support a neuro-diverse child. She did not think make me think I was being "over-protective", a helicopter parent. She did all she could to ensure that when my daughter got in touch, she would be supported and helped. I am so grateful for her patience and undestanding. Reviewed on: 19th February 2026

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