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Ian N

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Review of the Hinckley & Rugby Building Society, Savings:

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Very helpful (and patient).

Very helpful (and patient). Slow system updates - but got there in the end. Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi Ian. We’re really pleased to hear that you found our team helpful and patient — we know how important that is, especially if things aren’t moving as quickly as they should. We’re sorry that system updates made the process feel slower on this occasion, and we appreciate your understanding while we worked through it. From time to time updates are necessary to keep everything running securely and efficiently, but we know they can sometimes cause short delays. Thank you again for taking the time to share your experience — it’s genuinely appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

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