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Review of the Monzo, Current account:

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Incredibly good; not perfect

I've had a really good experience with Monzo so far, using their current account for the last year or so. In my opinion, Monzo shines through a few things - their modern approach to banking, funny and informative social media, and ease of use. I say modern, because I don't know many other banks that have some, and definitely not all, of the following: Running Splits; Split the Bill; sending and receiving money through links/QR codes; relevant and useful cashbacks; no fees overseas; instant card freezing; undo payments; automatic sorting into pots; and more. Their social media team is brilliant - providing insights into new updates and what they're working on, but having fun with it - it feels human, which pure corporate-ness really lacks. Ease of use because they have an incredibly slick UI (their app looks and feels smooth to use), things are mostly where they should be, you have plenty of customisation to your homescreen in the app, and a lot of it just makes SENSE! However, it's not perfect. For the most part, getting in touch with customer service is APPALLING, and that's if you can even find the button to call them. Their 'we're not calling you' feature doesn't always work (and in my experience it generally hasn't), their customisation is a little annoying - and you can't get rid of everything and make it truly yours (their 'suggested actions' stays regardless). Their savings rates are truly below average, and some of their features are locked behind paywalls, which they constantly remind you about. That said, I do love Monzo. Switching was easy, once I did get through to customer service, they were very helpful, and I don't see any other bank being half as good as this one is. Reviewed on: 21st February 2026

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