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Daniel McGuinness

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Review of the Virgin Money, Credit Cards:

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Brand is everything....

When I first jumped on the 'Virgin Money' band wagon more than 2 years ago, I was trepidatious... Was this just another example of a very successful well known brand launching into unnecessary territory, merely to make a profit? I couldn't have been more wrong, Virgin Money offers customer service like no other high street bank or building society - never have I ever left Branch or finished a telephone banking conversation without knowing that my feelings matter. For example, I was 19 when I applied for my first credit card, I was very green (unashamedly, I still am), I had no idea about 'minimums', 'balance transfers', 'limits' or any of the other jargon that comes with a credit service - but I know that when I get confused, if I ever find myself confused - I ring the number on the back of my card, and within 5 minutes my question is answered and there's a smile on my face - Some people may say that telephone banking and call centres are cold and impersonal - but somehow, Virgin money have mastered this and leave me ending the call with a smile on my face. Do they offer the biggest line of products on the market? No, but what they do offer is quality and a genuine care for the customer - Bravo VM, you really know how to keep this 21 year old happy. :) Reviewed on: 23rd January 2017

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