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katef

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Review of the Capital One, Classic Credit Card:

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Reversed charges when I called to explain

I unfortunately got into some financial difficulty recently as my employer switched banks and we didn't get paid! this led me to missing a payment on my card. I called Capital One and when I explained the circumstances they reversed the charges. it was such a relief and they lady I spoke to was ever so helpful. Reviewed on: 21st August 2015

Review of the NatWest, Student Account:

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Good customer service

I have had to contact the Natwest many times recently over issues with my pay (my employer's fault, not theirs!) and I've been very impressed with the high standards of customer service. They clearly have a great ethos when it comes to training and looking after their staff. Everybody I've spoken to has been beyond friendly and helpful and I intend to continue banking with them once I graduate. Reviewed on: 21st August 2015

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