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julio Bocca

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Review of the Zego, Cover by the hour:

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Faulty Telematics Tracking Ruined My Driving Score

I recently took out a telematics policy with Zego that was due to start on 17 February. However, as soon as I installed the telematics app it began recording all of my movements, not just when I was driving. The app logged journeys when I was a passenger in an Uber, on buses, and even on trains, and these trips were counted toward my driving data. As a result, the system recorded frequent “harsh events” (often 25+), which quickly pushed my driving score into the red and marked me as “at risk,” despite the fact that many of those journeys were not me driving at all. There was also no way to speak to a real person directly. Support appears to be handled through automated chat, and it was never clear whether I was actually communicating with a human or not. This made it very difficult to resolve what seemed to be an obvious problem with the telematics tracking. To their credit, once I raised the issue and cancelled the policy, Zego refunded my payment minus a £49 admin fee. However, the experience with the telematics system and lack of direct customer support made the service frustrating to deal with. Reviewed on: 5th March 2026

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