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Eleanor T

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Review of the Hinckley & Rugby Building Society, Savings:

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Extremely pleased.

I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful but did not treat me as though I had no capabilities which often happens with my age group. I always find the staff pleasant and helpful to deal with. I think it must be to excellent staff training. Thankyou EThorneycroft Reviewed on: 5th March 2026

Reply from Hinckley & Rugby Building Society Hi Eleanor, Thank you so much for your kind feedback. We’re thrilled to hear that you received such helpful and respectful service at our Rugby branch. It’s incredibly important to us that all our members feel valued and supported, no matter their age or background. We’re glad our staff were able to assist you in a way that felt both empowering and considerate. Your praise for our team and their training means a lot to us, and we’ll be sure to share your kind words with the Rugby branch. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 11th March 2026

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