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Olushola A

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Review of the Lendable, Personal loan:

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Spoke with one of your customers service team during...

Spoke with one of your customers service team during the festive period December 2025 in regard to extension payment. No compromise reached to extend the date of payment Reviewed on: 6th March 2026

Reply from Lendable Dear Olushola, Thank you for your feedback and for your 4-star review. We are pleased that your experience was positive enough to warrant a high rating, though we appreciate you sharing your concerns regarding your interaction with our team in December 2025. Regarding your comments on payment extensions, Lendable follows a strict responsible lending and affordability policy. While we aim to be as supportive as possible, especially during the festive period, any request to change a payment date or extend a term must undergo a thorough assessment. This ensures that any adjustments made are sustainable for the customer and remain in line with regulatory requirements. Decisions are made based on a variety of factors, including the specific terms of your agreement and your current account status, which may limit the options available for compromise at that time. For your security and privacy, we cannot discuss the specific details of your repayment history, the outcome of your previous requests, or your account status on this public forum. We are committed to protecting your personal data and ensuring all sensitive financial discussions are handled through our secure, established channels. If you are still experiencing difficulties or would like to discuss your current repayment plan further, please reach out to our team at [email protected] or call us at 020 3322 1948. Best regards, The Lendable Team Response date: 19th April 2026

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