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Review of the Haysto, Specialist Mortgage Broker:

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Terrible customer service.

Terrible customer service. Took months to complete our mortgage, after us having to constantly chase them for updates. Would not recommend them to anyone and wish we had never used their services. Reviewed on: 12th March 2026

Reply from Haysto Hi Andrew, We’re really sorry to read this. It’s not the kind of experience we want anyone to have with us. Applying for a mortgage can already feel like a long and stressful process, so having to chase for updates on top of that must have been incredibly frustrating. While some parts of the home-buying journey depend on mortgage lenders and third-party conveyancing firms, you should always feel informed about what’s happening and where things stand. It sounds like we didn’t get that balance right for you, and that’s genuinely disappointing to hear. We’d really like the chance to look into what happened and understand where things slowed down. Our Chief Customer Officer and co-founder, Paul Coss, has attempted to reach out and speak with you directly regarding the concerns you’ve raised, but we understand if you prefer not to do so. If you’d like to discuss any aspect of your experience with Paul, please feel free to contact him directly (his email address is: [email protected]) when you’re ready. If not, we wish you all the best for the future. Thanks, Team Haysto Response date: 12th March 2026

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