Mark C's community profile page - Smart Money People

Write a review

Go to business site

Viewing profile for,

Mark C

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Saffron Building Society, Savings:

View on product page

Great service from Chi but there were IT problems

I opened a joint Online Saver account with my wife. She was already a customer and I was not. The Saffron desktop website rejected my attempts to create a password. I eventually found out from Chi that my wife, as an existing customer, needed to be the first name on the account. After the account was opened my input of the temporary login password was also rejected. Advice from Chi was that I should create my login password by registering on the mobile app first. This worked and I was then able to log in on my desktop. So, I had to use two different workarounds that were both suggested by Chi. It would be a good idea to mention these on your FAQs. Also, the password specification mentions up to 30 characters. I was advised to try up to 15 characters. So I had great personal customer service from Chi but Saffron's IT system could do with an overhaul. Without Chi's assistance our account would never have been opened. We would have just given up and invested our money elsewhere. Reviewed on: 12th March 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.