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Joy F

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Review of the Hinckley & Rugby Building Society, Savings:

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Who says customer service is dead.

Visited Broughton Astley office and was greated by Michelle. I wa ted an ISA i had seen online. She knew instantly the one I had seen but also told me about others I may be interested in. We talked and I applied for the original ISA, she helped with the filling out of the forms, explained the procedure I needed to follow all in a private office, full confidentuality was maintained, no open plan with everyone listening in - excellant. She was so friendly, informative and smiled - excellant customer service, fully recommended. No computer knowlefge require just old fashioned customer care. Reviewed on: 14th March 2026

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