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Joy F

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Review of the Hinckley & Rugby Building Society, Savings:

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Who says customer service is dead.

Visited Broughton Astley office and was greated by Michelle. I wa ted an ISA i had seen online. She knew instantly the one I had seen but also told me about others I may be interested in. We talked and I applied for the original ISA, she helped with the filling out of the forms, explained the procedure I needed to follow all in a private office, full confidentuality was maintained, no open plan with everyone listening in - excellant. She was so friendly, informative and smiled - excellant customer service, fully recommended. No computer knowlefge require just old fashioned customer care. Reviewed on: 14th March 2026

Reply from Hinckley & Rugby Building Society Hi Joy, We’re so pleased to hear about your experience at our Broughton Astley office with Michelle. It’s great to know she was able to assist you with your ISA choice and provide helpful advice on other options you might find useful. We take pride in offering personal, confidential service, and we’re glad Michelle made you feel comfortable throughout the process. We’ll be sure to pass on your kind words to Michelle — she’ll be thrilled to know how much you appreciated her friendly, informative service. Thank you again for your feedback and your recommendation! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th March 2026

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