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Sue T

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Review of the Hinckley & Rugby Building Society, Savings:

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Online account issues

Although I have had problems setting up my online account, everyone I spoke to was polite and helped me to get the issue resolved. Feel that they understood what the problems were and were able to assist promptly and didn't feel like a call centre environment but more like a personal service. Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Sue. Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced some difficulties when setting up your online account, but we're really pleased that our team were able to support you and get everything resolved. It’s great to know that you found everyone you spoke to polite, understanding and prompt in assisting you, and that the service felt personal rather than like a typical call centre experience — that’s exactly what we aim to provide. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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