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Leo W

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Review of the Hinckley & Rugby Building Society, Savings:

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Very friendly and helpful

They are very friendly and helpful and telephone queries are dealt with in a patient and clear manner, guiding the callerthrough to a satidfactory conclusion. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Thank you for sharing your feedback with us, we really appreciate you taking the time. We value hearing from our members, whether it’s about what’s working well or where we can do better. Every comment helps shape our products and services. We also love passing on kind words and great feedback to our team - it means a lot to them and recognises the care they put into supporting our members. If there’s anything else we can help with, please let us know. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 16th April 2026

Review of the Hinckley & Rugby Building Society, Savings:

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Helpful advice

The young lady on the phone literally took my hand and guided me through the problem i had and saw it to its conclussion. Reviewed on: 17th March 2026

Reply from Hinckley & Rugby Building Society Hi Leo. Thank you for your kind feedback! We're so pleased to hear that staff member was able to guide you through your issue and see it through to a successful conclusion. It’s great to know that you felt supported every step of the way — we always aim to provide that personal, helpful service. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 25th March 2026

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