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Review of the Starling Bank, Current account:

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Down the drain

Starling used to be good but over the years they just increasingly worse. They are actively unhelpful, showcased by the most recent treatment of customers, where Starling refused to process chargebacks, causing customers to launch complaints via the Financial Ombudsam - instead of offering simple help that most other banks done successfully. We all cannot wait for the complaint to close so we can leave. Reviewed on: 22nd March 2026

Reply from Starling Bank Hi there, we're sorry to hear about your experiance. We investigate all disputes thoroughly and in line with Mastercard rules to reach a favourable outcome for our customers. If not, we'll explain our findings and offer further guidance. While we’re unable to comment on an ongoing case with the Financial Ombudsman, please know that your concerns have been noted. Again, we're sorry for the frustration and inconvenience caused. Team Starling Response date: 31st March 2026

Review of the Triodos Bank, Cash ISA:

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One of the few genuinely ethical banks

A lot of banks try to look ethical without real attempts. Triodos actually delivers on this with great products and a lot of clarity. Reviewed on: 22nd March 2026

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