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Adam B

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Review of the BUPA, Health insurance:

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Having paid my premium for years i found i needed help.

Having paid my premium for years i found i needed help. Whilst they do have a lot of their own facilities and was seen by their GP in 48hrs it then went downhill. I was presented with a list of professional to choose from. sounds good eh? No! its really not. If the phone is answered, availability is to be worked out and that is not always straightforward. Tests arranged were sometime NHS facilities, manned by NHS staff on lunchbreak which i found bazar. Then if you have an excess get used to demand letters from all and sundry. All of this whilst worrying about a possible life changing diagnosis. I'm three and a half months into my fist call for help a few hundred pounds lighter, still not had the problem fully diagnosed and symptoms persisting. Throughout, no correspondence from Bupa to see how i am only notices of how much everything costs. Overall, very antiquated, not quick and certainly not caring. Bupa is just an insurance company, they’re not bothered about when it’s sunny, they just want to make money. Reviewed on: 25th March 2026

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