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Peter J

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Review of the Bath Building Society, Savings:

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Lauren in customer service has helped us all the way...

Lauren in customer service has helped us all the way through the process of opening a trust account and her communication via a number of phone calls and emails has been superb. Call backs and responses have been very quick. Lauren's support has been outstanding, but I would also like to thank Katie, who was in the branch I first visited with whatever documents I had and started the process and pointed me in the right direction. I also called today and Lauren wasn't available, so Joe helped me with a query and was diligent in checking that he gave the right information. All BBS employees that I have spoken to or emailed have been excellent. Thank you very much. Reviewed on: 25th March 2026

Reply from Bath Building Society Dear Peter J Thank you for taking the time to share a thoughtful and positive review. We’re delighted to hear that Lauren provided outstanding support throughout the trust account opening process, keeping you informed with prompt call backs and clear communication. It’s also great to know that Katie was able to assist you during your first branch visit and that Joe was diligent and thorough when helping with your query in Lauren’s absence. Your feedback really highlights the teamwork and commitment of our colleagues, and I’ll be sure to pass on your kind words to Lauren, Katie, Joe, and the wider team. Chris Burns – Customer Service Officer Response date: 16th April 2026

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