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Review of the Privilege, Car Insurance:

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Windscreen claim not settled in 2 months

Simple - windscreen chip - still not settled after 2 months, I got the claim agreed with number got the work done but I can't get paid. I've phoned 3 times, emailed 4 times, and written a snail mail letter and now I'm up to "the cheques in the post should be with you in 10 days". I don't believe it - I've been put on hold for 12 mins, transferred lots of times - even when I've been given a phone number to call. Of course its a premium rate number- its business model must be premium calls rather than motor insurance. Reviewed on: 4th February 2017

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