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Fiona Beckett-Lennon

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Review of the Lloyds Bank, Classic Account:

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Charges High but service good

I have been with Lloyds for 12 years now and on the whole have been happy. I've easily been able to increase and decrease my overdraft as desired. I haven't been bombarded with attempts to sell me other products and their online banking app is fantastic. Quick and easy to use. The only issue I've ever had was when my account was hacked and emptied out. I did get my money back eventually but it was quite a slow process. Since then I think they have improved security because I entered my card details incorrectly once on a website and they temporarily blocked my account incase it was fraudulent which is good. If you ever need to phone customer services it can be quite slow getting through, but once you do the guys on the other end are always really polite and helpful. The charges for having an overdraft are quite high though. Reviewed on: 5th February 2017

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