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Review of the Family Building Society, Savings:

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Closure of account and transfer to another provider...

Closure of account and transfer to another provider handled incorrectly and two lengthy conversations to find out why. Subsequent email confirmed transaction now handled correctly but at no time was an apology given/ Reviewed on: 30th March 2026

Reply from Family Building Society Thank you for sharing your feedback. I’m sorry to hear that you’re dissatisfied with the handling of your transfer request, as well as the explanation provided regarding the delay, and the confirmation email received when the transaction completed. We aim to deliver a smooth and positive experience for all our customers, and we understand how important timely and efficient processes are, especially when it comes to financial transactions. To help us investigate this further and ensure we address your concerns fully, please contact our Service Team at your earliest convenience on 03330 140 144. Response date: 31st March 2026

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