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Agy Bennett

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Review of the Lendable, Personal loan:

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Untrustable

The unprofessional The unprofessional, unpleasant customer service person, talking very fast and with great ignorance in her voice. They sent me an email with the approval of the loan asking for a phone call to provide details, when I did so an unpleasant woman speaks to me asking loads of unexpected details ( I felt like talking to Judge). When I was talking to her and told her I would like to pay off my credit card They already decided to not lend me money, so at the same moment, I received an email saying: I am sorry we are not able to help! , while before everything was apparently approved! She obviously did not have the courage to say it over the phone. When I finished the conversation and seen the email I wanted to ring back and ask why she did not say it...they blocked my call! Does not cost much to be polite and honest when talking to the customer. Also, not well-trained advisers can usually judge to fast, as I have money to pay I was just looking for a solution to pay less interest. I feel like being used to give my details away, been promised and then just turn down. One negative message may not let people change their mind but may show there is a bit of concern. Reviewed on: 14th June 2019

Reply from Lendable Hello Agy, Thank you for sharing your feedback with us. We are sincerely sorry to hear that your interaction with our team felt unprofessional and that the tone of the conversation did not meet the high standards of service we strive to provide. At Lendable, we aim to make our application process as transparent as possible. While an initial email may indicate a "pre-approval" or an invitation to proceed, a final decision is only reached once all necessary details are verified during the final review. Our specialists are trained to ask specific questions regarding loan purpose and financial commitments to ensure we are lending responsibly and in line with our internal criteria. Occasionally, these final checks may result in an application being declined, and we aim to communicate these decisions promptly via email to ensure the applicant has a written record of the outcome. For security and privacy reasons, we cannot discuss the specific details of your application, the information shared during your call, or the reasons behind our lending decision on this public forum. We are committed to keeping your personal and financial data confidential. We take your feedback regarding the advisor's conduct very seriously and would like to review the call internally for training purposes. Please contact us at [email protected] so we can look into this matter and address your concerns directly. Best regards, The Lendable Team Response date: 13th April 2026

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