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Khan C

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Review of the Zable, Credit card:

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Nothing but a bunch of corrupt LIARS.

Nothing but a bunch of corrupt LIARS. Below is the email I received regarding my complaint. I received it last week Friday 14th August. And it's all a LIE. I haven't received any £30. I'm now letting the ombudsman take over this matter. Other complaints I've put in have just gone ignored. These people really need investigating. Your reference: 455b79ba-7f40-4651-a200-5d7914bd6640 Your case reference: 31786308 14 August 2026 Dear Khan Choudhury I am writing to give you our response to your complaint received on 23 June 2026. Final Response to Your Complaint Thank you for getting in touch and sharing your concerns with us. I have now investigated your complaint and have set out my findings below. As I understand it, you are unhappy that you had no way to speak to someone by phone about a transaction you didn't recognise, after trying to report it as unknown in the app and receiving a message telling you your response couldn't be sent. My Investigation I have reviewed your contact with us, the screenshot you kindly sent us, our call records, and the transaction itself. I can see a payment of £29.84 appeared on your account on 19 June 2026, which you didn't recognise. I can see that on 23 June 2026, you tried to flag this as unknown using the button in the app, and that this failed, with a message telling you we couldn't send your response right now. The screenshot you sent us confirms this. I can see you then tried to call us about this, but found no option within the app to do so. I can see a call was logged from you on 24 June 2026, lasting around 6 seconds. Having looked into this alongside what you've told us, I believe this reflects you finding no way through to report your concern by phone, rather than any lack of effort on your part. I can also confirm the £29.84 transaction itself did not successfully go through: it shows as declined on 26 June 2026 and again on 30 June 2026, so no money has been taken from your account in relation to this. My Findings I'm sorry for the stress and frustration this caused you, particularly when you were trying to do the right thing by reporting a transaction you didn't recognise straight away. You did everything we'd expect: you tried to flag it in the app, and when that didn't work, you tried to call us. We haven't been able to determine why your response failed to send, and I don't think it's acceptable that this left you with no clear way to report your concern. For this reason, I uphold your complaint. Putting Things Right I can confirm the disputed £29.84 payment did not go through, so there is no charge for us to refund. As an apology for the stress and inconvenience caused by not being able to report this at the time, I have arranged for £30.00 to be credited to your account as a gesture of goodwill. I have also asked our product team to look into why your response wasn't able to send, and to review whether a clearer route to speak to someone by phone is needed for situations like this. Summary I'm sorry for the frustration this has caused you. Having investigated fully, I'm satisfied you made a genuine attempt to report this transaction through the correct channels, and that a technical issue on our side prevented your response from being sent, with no clear alternative route by phone. I uphold your complaint, and have arranged a £30.00 goodwill payment in recognition of this. Reviewed on: 19th August 2026

Review of the Lending Stream, Short-term loan:

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Disgusting

Don't like it when you pay back your loans early. In retaliation you get declined for another. Reviewed on: 22nd April 2026

Khan C

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Review of the Lending Stream, Short-term loan:

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Very unprofessional.

These people do NOT like it when you pay back your loan early. They don't get the interest so decline you for another. Reviewed on: 8th April 2026

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